FAQ

Template does not open

1. Please install the latest version of Element 3D v2 plugin through the official website

2. Make sure your Videocard(GPU) is officially supported.You can see the official Element 3D supported GPU list here

Template opens but doesn’t work properly

1. Go to the "Effect Controls" in Element 3D and try turning off Ray-traced shadows and Ambient Occlusion or change Ray-traced to SSAO

2. Make sure you have the latest driver version for your Video card(GPU)

3. Make sure your Video card(GPU) is officially supported.You can see the official Element 3D supported GPU list here

3d models and textures are not loaded

Make sure the textures/3d models path is directed correctly

  • click on the layer “Element 3d”
  • “Effect controls” window, than“scene setup”
  • top menu “Files” - “Relink scene files
  • Click Add Path and choose folder “3D MODELS” or "Textures" in the Template folder, click Relink/OK

Problems with final render

1.Try reducing Multisampling and Supersampling settings in output Element 3d settings

2.Turn off Enhanced Multisampling

3.Make sure you have enough video memory(RAM)

4.Disable Multiprocessor Rendering inside of After Effects. To find this option in After Effects, go to Edit--Preferences--Memory & Multiprocessing--Uncheck “Render Multiple Frames Simultaneously”

Still have questions? We're always happy to help